FAQ

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System error
Q When registering a product, the product image is not registered. what should I do?
A

제목없음
Please check the trademark/ logo image size at the bottom of the logo/ image registration area. Please register the trademark/ logo image file name using only letters in English and numbers.
If that does not work, please send the image file to “Contact us” and we will reply after checking.
System error
Q If my registered product information has suddenly disappeared, what should I do?
A

제목없음
If you send detailed information of the missing product, such as product name & upload time, to “Contact us”, we can check the reason

.
System error
Q If I can't proceed to the next step when I click OK/ Submit, what should I do?
A

제목없음
If you send the error screen image and error details to “Contact us”, we will contact you after checking.
System error
Q If I see a “Page does not exist” on the screen, what should I do?
A

제목없음
If you send the error screen image and error details to “Contact us”, we will contact you after checking.
System error
Q If a message notification window pops up, but I see a word I don't know the meaning of, what should I do?
A

제목없음
If you send the error screen image and error details to “Contact us”, we will contact you after checking.
System error
Q When registering a product, the image is not registered, what should I do?
A

제목없음
Please check the trademark/ logo image size at the bottom of the logo/ image registration area. Please register the trademark/ logo image file name using only letters in English and numbers.
If that does not work, please send the image file to “Contact us” and we will reply after checking.

https://www.tradekorea.com/supports/contactus.do
System error
Q My registered product information has suddenly disappeared, what should I do?
A

제목없음
If you send detailed information of the missing product, such as product name & upload time, to “Contact us”, we can check the reason.

https://www.tradekorea.com/supports/contactus.do
System error
Q When I click OK/Submit, I can't proceed to the next step, what should I do?
A

제목없음
If you send the error screen image and error details to “Contact us”, we will contact you after checking.

https://www.tradekorea.com/supports/contactus.do
System error
Q I see a not found page on the screen, what should I do?
A

제목없음
If you send the error screen image and error details to “Contact us”, we will contact you after checking.

https://www.tradekorea.com/supports/contactus.do
System error
Q A message notification window appears, but I see a word I don't know what to say. What should I do?
A

제목없음
If you send the error screen image and error details to “Contact us”, we will contact you after checking.

https://www.tradekorea.com/supports/contactus.do
Report fraud
Q What should I do if I think I have been scammed by a buyer/ seller?
A

제목없음
If you inform us of the member information of the transaction, we will contact the seller concerned as soon as possible to determine the situation. However, the Korea International Trade Association is not directly involved in the e-commerce business and is not liable for any issues arising between the contracting parties. We recommend that you take proactive precautions, such as a buyer credit investigation and expert advice (using the association's trade site advisors) before signing a final contract.
That said, sorry for the inconvenience and thanks for sharing the information.
Report fraud
Q I think I have been scammed by a buyer/seller. What should I do?
A

제목없음
If you inform us of the member information of the transaction, we will contact the seller concerned as soon as possible to determine the situation. However, the Korea International Trade Association is not directly involved in the e-commerce business and is not liable for any issues arising between the contracting parties. We recommend that you take proactive precautions, such as a buyer credit investigation and expert advice (using the association's trade site advisors) before signing a final contract.
That said, sorry for the inconvenience and thanks for sharing the information.

https://www.tradekorea.com/supports/contactus.do
Forbidden word error
Q When registering the product, if a forbidden word error pop-up message appears and the product cannot be registered, what should I do?
A

제목없음
If the content entered on the product detail page is copied from another website as is, the HTML source code is also copied and the error message you inquired about may occur. Please paste the copied content into the notepad and then copy it back to the TradeKorea Product Detail page. If that does not work, please send the image to tradeKorea@kita.net after capturing the error message.
Forbidden word error
Q When registering a product, a forbidden word error pop-up message appears and the product cannot be registered. What should I do?
A

제목없음
If the content entered on the product detail page is copied from another website as is, the HTML source code is also copied and the error message you inquired about may occur. Please paste the copied content into the notepad and then copy it back to the TradeKorea Product Detail page. If that does not work, please send the image to tradeKorea@kita.net after capturing the error message.
Intellectual property
Q If any image belong to our company has been stolen, what should I do?
A

제목없음
TradeKorea is a B2B e-commerce platform that only provides services for matching buyers and sellers. In the case of intellectual property rights, if you inform us of the violator’s company information, we can take action to put it on the blacklist and take down the product.
Intellectual property
Q My company image has been stolen, what should I do?
A

제목없음
TradeKorea is a B2B e-commerce platform that only provides services for matching buyers and sellers. In the case of intellectual property rights, if you inform us of the violator’s company information, we can take action to put it on the blacklist and take down the product.

https://www.tradekorea.com/supports/contactus.do

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